Support for MyBudgetNerd
MyBudgetNerd is offered by Athena Analytics LLC, doing business as Athena Data Labs.
Effective date: May 16, 2026
Support email: support@mybudgetnerd.com
Typical response time: within 72 hours on business days.
How to get help faster
- Include your device model and iOS version (or browser + OS for web/PWA).
- Tell us what you were doing right before the issue happened.
- Share a screenshot if possible (avoid sensitive account details).
Common support topics
- Importing statement PDFs
- Deleting previously saved uploads from Session History
- Category corrections and learned rules
- Sign in with Apple / Google issues
- Billing, subscription, and restore purchases questions
- Upcoming paid tier and pricing questions
- Insights, forecasting, and export questions
Managing saved uploads
Open Controls, then look in Oracle Memory under Saved uploads. Swipe left on a saved upload to delete just that statement from Session History. Use Clear All Memory only when you want to remove the entire on-device Session History at once.
Privacy note for support requests
Do not send bank account numbers, full statements, or other sensitive personal data by email. Support emails are handled by standard email providers and may be retained under provider policies.